FAQ

What is Pickzen?

Pickzen helps eCommerce customers find the right product at the right time, just like a store associate does in traditional shopping. Guided by Pickzen from start to cart, customers receive personalized product recommendations after answering a short series of questions. Fast, visual, and dynamic, Pickzen improves the customer journey and leads to a measurable increase in conversion rate and engagement for eCommerce owners. Pickzen is simplicity of choice.

Who is Pickzen for?

Pickzen is for eCommerces who want to help their customers find the perfect product when they might not know exactly what they're looking for. Whether an eCommerce or an agency, a pickzen can be created and installed in minutes adding immediate value to the business.

What is a pickzen?

A pickzen is any kind of quiz: a form or a Product finder. It is a generic way to refer them.

What is a form?

A form is a quiz that doesn't recommend products per se.

What is a Product Finder?

A Product Finder is the main tool our partners use to recommend products to their eCommerce customers. It works the same way a sales associate does in a physical retail store. The customer answers a series of questions and receives a personalized product recommendation that matches their needs at that time. Pickzen's Product Finders can also be used to recommend content and services in addition to products.

What are display modes?

You can install your pickzen on your website directly from the Pickzen platform and configure them in a number of different display modes. A display mode is a way of presenting a Product Finder: as popup, embedded in a page, or as a corner notification. With display modes you can define how and when your pickzen will be displayed.

Which devices and browsers are supported?

Pickzen supports all browsers and devices.

How do I cancel my subscription?

You can cancel the service at any time via the billing panel in the application. Plans terminated before the start date of the billing cycle will not be renewed automatically nor will we remove the account until its status has been confirmed. Even if a plan is canceled, the services will remain available to you for the time remaining in your plan.

GDPR Compliance

At Pickzen, we care about the privacy rights of our clients and their users. On May 25, 2018, the EU General Data Protection Regulation (GDPR) went into effect and established global data protection rights for individuals in the European Union.

We have updated our Terms of Service and Privacy Policy to fulfill the GDPR requirements and will continue to release extensive documentation and improved functionalities to Pickzen to ensure that as a Provider (client and partner of Pickzen) you will feel totally confident that you meet your obligations under GDPR while using Pickzen.

Because GDPR is a new regulation, each partner has the responsibility to follow the established guidelines for proper usage. If you are a partner who servers EU citizens, it is necessary to follow these regulations.